At The Homany, we strive to provide the best possible experience for our customers. In case you’re not satisfied with your purchase or need to request a refund, please review our Refund and Returns Policy below.
1. Refund Policy
We aim to process all refund requests swiftly and efficiently. If you are eligible for a refund, it will be processed within 3 business days after approval. Refunds will be issued to the original payment method used during the purchase.
2. Eligibility for Refunds
Refunds will be granted in the following circumstances:
- If the property or service listed on our platform is no longer available or has been incorrectly described.
- If there is a technical issue or error on our platform that results in a payment issue.
- If you cancel a service before it has been rendered.
Please note, refunds are subject to verification and approval by our team.
3. Returns Policy
As The Homany primarily deals with real estate listings and services, the nature of our services does not generally allow for returns. However, if you encounter any issues with the services or listings on our platform, please contact our customer support team, and we will work to resolve the issue.
4. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer service team at services@thehomany.com or 9284754605 within 7 days of your transaction.
- Provide your order details, transaction ID, and the reason for your refund request.
- Our team will review your request and notify you if further information is required.
5. Exceptions
Refunds will not be granted for:
- Services that have already been completed or delivered.
- Change of mind after the service has been rendered.
- Incomplete or inaccurate refund requests.
6. Contact Information
For any questions or assistance regarding our Refund and Returns Policy, please contact us at:
- Email: services@thehomany.com
- Phone: 9284754605
- Address: City Avenue, Wakad, Pimpri-Chinchwad, Pune 411057, Maharashtra.